Can I pay with Crypto?

Yes, we accept USDC, USDT, DAI, ETH, and Bitcoin through DePay.

You will find the option to use DePay at the final point of checkout (Payment).

You will need to enter your name and address and choose shipping method to get to the payment stage.

I need to change my order, who can help with this?

If you want to edit or cancel your order then please contact us asap.

Unfortunately once your order has been processed we cannot make any changes or cancel.

I'm missing an item from my order, what should I do?

We're sorry to hear you've received your order and it is missing an item.

Please contact us at help@dydxmerch.shop with your order number and the name of the item that is missing from your order. We may also need to see images of the packaging your order was sent in.

How do I return/exchange an item?

If you want to send back an item you have ordered, please contact us at help@dydxmerch.shop with your order number and details on why. Customers are responsible for the cost of returning items unless your order was faulty or incorrect.

How do I contact support?

Your return will be processed within approximately 5 working days from when it arrives with us. You will receive an email notification once your return has been processed, but please note that it may take up to 5 working days from issue for the funds to appear on your statement.

I own a Hedgies NFT I but can’t access the exclusive merch?

Ensure your Hedgies NFT is in the wallet you have connected.

If you are still having issues with this then please contact help@dydxmerch.shop.

How do I connect my wallet?

In order to connect your wallet, simply click on the ‘Connect Wallet’ button on the product page of any exclusive Hedgies NFT merch item.

I haven't received an order confirmation email

If you haven’t received an order confirmation email, then please double check the information you used when submitting the order.

Make sure to also check your junk mail.

If you have any further issues with this then please contact us at help@dydxmerch.shop.

I want to unsubscribe from the newsletter

We include an unsubscribe link in the footer of all of our email campaigns, which allows you to opt-out of any further promotional campaigns.

If you continue to have difficulties unsubscribing, or continue to receive our promotional campaigns, please contact help@dydxmerch.shop.

Are your prices inclusive of tax?

UK orders are inclusive of VAT. If you are shopping outside of the UK, you will not be charged Tax. 

Where can I find information on sizing?

We provide sizing information on each individual product page.

You can find this information by clicking the 'Size Guide' button which will open a window displaying exact measurements for T-shirts and Hoodies.

Will you be getting more stock?

We will be restocking some items. Sign up to our mailing list at the footer of this page to receive the latest updates on new products and restocks.

Can I change my address on my online order once I have placed it?

Once an order is confirmed, unfortunately you cannot change the delivery address. Please cancel the order and re-order it using the correct address. If your order has already been dispatched, please send an email help@dydxmerch.shop.

Can I track my order?

Your tracking information will be included in the shipping confirmation email.

How can I see if my country is available for international delivery?

We ship our products globally. However, there are some countries that are blacklisted and therefore can’t be shipped to. For a full list of the countries that are sanctioned please check our Shipping Policy.

How long will my delivery take? What happens if my delivery is late?

We will make every effort to deliver your order within the estimated timeframe. However delays are occasionally inevitable due to unforeseen factors or events outside our control. UK orders are shipped within 1 to 3 business days of being placed and are delivered within 2 to 5 business days.

International orders are shipped within 1 to 3 business days of being placed and can take up to 30 business days following order processing for delivery through local post. Once your order has shipped, you will receive a confirmation email containing tracking information.

What local tax and duties are charged?

International customers are responsible for custom duties and/or brokerage fees in addition to shipping costs assessed at checkout.

If I return goods, will I get refunded the local tax and duties I paid at checkout?

Unfortunately we are not able to refund local tax and duties paid at checkout on international deliveries (including the EU) as these are charged by local governments.

Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.

What happens if my order gets stuck in customs?

For more information on this please check your tracking number and check with the local customs office.

Which credit cards do you accept?

We accept Visa, Mastercard, Maestro American Express, Discover, Diners club credit and debit cards. We are also able to accept payment through Paypal, Shop Pay, Apple Pay, Google Pay and Coinbase Commerce.

What currencies can I use?

We accept your local currency. You may be subject to conversion fees.

We also accept USDC, USDT, DAI, ETH, and Bitcoin through DePay

Web3 FAQs

What is Web3?

Web3 is the third generation of the Web, a platform for users to interact with decentralized apps (dApps) on blockchain. It enables dApps to be decentralized, secure, transparent, and free from central control.

What is a wallet in Web3?

A wallet stores public and private keys for buying/selling/transferring digital assets like crypto/NFTs. Popular example: MetaMask.

What are gas fees?

Blockchain network participants process and validate transactions for a fee, known as a "gas fee" or "transaction fee." This fee is paid by the user initiating the transaction, and is determined by the complexity and computing power needed to process it. Gas fees ensure users pay for the resources required to process transactions, helping to maintain the blockchain's security and integrity.

What is an NFT?

NFTs are unique digital assets built on blockchain technology. They represent ownership of unique items, making them useful for collectibles, art, and other digital assets. Blockchain technology provides a secure and decentralized way to verify and transfer ownership.

What are the most popular marketplaces for buying and selling NFTs?

  1. OpenSea https://opensea.io/
  2. LooksRare https://looksrare.org/
  3. Rarible https://rarible.com/

How do I keep my crypto wallet safe and secure?

  • Use a strong and unique password for your wallet. Make sure it is long and complex, and never reuse it across multiple accounts.
  • Enable two-factor authentication: This adds an extra layer of security to your account by requiring you to enter a code that is sent to your phone or email in addition to your password.
  • Keep your software up to date: Make sure that you are using the latest version of your wallet software, as updates often include security fixes for vulnerabilities.
  • Use a hardware wallet: If you are storing large amounts of cryptocurrency, consider using a hardware wallet, which is a physical device that securely stores your private keys and can be easily transported.
  • Be cautious about sharing your private keys: Your private keys are the keys to your cryptocurrency, and you should never share them with anyone. Keep them safe and secure at all times.